At Bill Peach Journeys we are working hard to ensure that we are ready to welcome back our clients as soon as possible. I would like to thank our amazing team for their incredible commitment to support our clients and agents through this challenging time. Our client and staff safety is our number one priority and we want to ensure that we continue to maintain the highest standards of service and care.

COVID-19 has been a challenge for all in the tourism sector and we aim to ensure that we continue to lead the way in our dedication to health & safety. We are closely monitoring and welcome all state & federal policies both in Australia & New Zealand and will align all of our health & safety procedures around these. On every level, we will continue to protect the outback and regional communities we visit. At the same time, whilst adhering to all the new guidelines on cleanliness and social-distancing, we want to ensure that our clients will still be able to enjoy our extraordinary tours.

At present, the nature of how the pandemic will progress is unclear. However, Bill Peach Journeys is currently making preparations for all eventualities. Below is an overview of some of the comprehensive steps we are taking to implement our enhanced protocols, which are subject to rigorous and ongoing reviews:

Staff – All of our guides and office staff will undertake a mandatory registered COVID-19 Health and Safety course.

Suppliers – All of our suppliers throughout Australia & New Zealand will be provided with a comprehensive and rigorous Health & Safety assessment that will be strictly enforced. Every supplier will need to provide evidence of their COVID-19 Health & Safety plans.

 Tour guides
o No hand shaking between clients and tour guides will be permitted.
o Tour guides will thoroughly clean their hands using alcohol based liquid gel.
o They will keep at a safe distance from clients at all times

 Transportation
o All vehicles will be thoroughly washed and cleaned inside and out at the end of each day and include an anti-bacterial clean.
o Antibacterial Hand gel, face masks and single use gloves will be available on board every vehicle for every guest.
o All vehicles exterior and interior touch points will be sterilised prior to each individual guest boarding
o No hand shaking between clients and coach drivers will be permitted.
o Coach drivers will thoroughly clean their hands using alcohol based liquid gel.
o Where possible we will be providing larger coaches for all of our groups.
o All guests will be provided with Personal Protection Kit containing single use gloves, face mask, tissues and anti-bacterial hand gel.

 Aircraft
o Antibacterial hand gel, face masks and single use gloves will be available on board every aircraft for every guest.
o All aircraft exterior and interior touch points will be sterilised prior to each individual guest boarding
o All aircraft will be thoroughly cleaned inside at the end of each day and include an anti-bacterial clean.
o No hand shaking between clients and coach drivers will be permitted.
o All catering on board the aircraft will be individually packaged
o All drinks on board the aircraft will be single serve items.(ie in wine in a glass, cans of soft drink)

 Check in process – whilst most of our tours do not involve a check in process there are occasions where clients have pre and post tour hotel and touring arrangements. Bill Peach Journeys will be providing pre-arrival communication to guests directly and via travel agent partners that will answer frequently asked questions and offer property-specific information, including what is being done about COVID-19 at the property where they are due to stay.

 Accommodation providers – All of our accommodation providers fall under strict state and federal laws both in Australia & New Zealand to ensure a safe re-opening of the hotel industry. They will be implementing a series of new cleaning protocols & staff training programs targeted to protect clients and staff against COVID-19.

 Dining – Buffets and self-service options will not be provided and will be replaced by a-la-carte options. Dining times may be staggered to maintain social distancing guide lines that are determined by state and federal governments. Some of our hotels may offer in room breakfast and dining should guests wish to dine in private. In some locations this is simply not possible. All meals outside of the hotel will be a la carte or individually boxed lunches.

 Pre Departure checklist for clients:
o For all guests, we have enhanced pre-boarding health screening and reporting. 48 hours prior to departure, all travellers are required to complete an increased Health and Safety form to ensure no high risk passengers are permitted to commence the tour.
o Any guests who answer yes to any of the screening questions will be denied travelling with Bill Peach Journeys
o Guests who have travelled from, visited, or transited through any country listed as high risk by the governing bodies applicable to each destination within 14 days of their voyage embarkation, regardless of nationality, will not be allowed to join a tour.
o These measures are also applicable to crew
o We highly recommend that you download the COVIDSafe APP for the safety of yourself, guests and staff